Question 1
Which quality pioneer defined quality as 'fitness for use' from the customer's perspective?
Show answer & explanation
Correct answer: B - Joseph Juran
10 free, exam-style Certified Quality Engineer (CQE) (CQE) practice questions with answers and explanations. No signup required. Work through them below, then take the full free CQE practice test to study every exam domain.
Which quality pioneer defined quality as 'fitness for use' from the customer's perspective?
Correct answer: B - Joseph Juran
A manufacturing company transitions from inspecting 100% of finished goods to implementing control charts on its production line. This evolution BEST represents a shift from which quality era to which?
Correct answer: B - Inspection to Statistical Quality Control
Deming's System of Profound Knowledge includes all of the following components EXCEPT:
Correct answer: C - Zero defects philosophy
A quality manager notices that workers on the shop floor are afraid to report defects because they fear being blamed. Which of Deming's 14 Points MOST directly addresses this issue?
Correct answer: B - Drive out fear
According to Juran's Quality Trilogy, a team formed to investigate and eliminate the root cause of a chronic defect problem is engaged in which phase?
Correct answer: C - Quality Improvement
Philip Crosby is MOST closely associated with which quality concept?
Correct answer: C - Zero defects and conformance to requirements
The development of the first control charts for monitoring process variation is attributed to:
Correct answer: C - Walter Shewhart
A company's quality department argues that spending money on defect prevention will ultimately reduce total costs. This philosophy is MOST aligned with which quality pioneer's teaching?
Correct answer: A - Philip Crosby - quality is free
The concept that quality is everyone's job and should be an organization-wide responsibility was first championed by:
Correct answer: B - Armand Feigenbaum
A quality engineer designs a product so that its performance is insensitive to variations in raw material properties. This approach BEST reflects the philosophy of:
Correct answer: B - Genichi Taguchi
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